Mount Maunganui

Frequently Asked Questions (FAQ)


We’re always happy to answer questions and help you find the info you need. Have a read of our frequently asked questions below.


Anyone or any business with an address that lies somewhere on the land of the long white cloud (or New Zealand for short) can order from us. 


 

Absolutely! Pop in for a visit at 122 Newton Street, Mount Maunganui (google maps will give you easy directions). 

But you know us, we’ve got thousands of products! Because of this, we won’t have every single item out on display. If you’re interested in a particular product, let us know and we can bring it to the counter for you. 


 

It’s easy-peasy to order on our website. But there are other ways to do it too:

  • By email: support@capesmedical.co.nz

  • By phone 0800 18 19 19

  • By fax 07 575 9333 


 

Because our product range is pretty big and always evolving, we don’t have a physical catalogue. But, you can browse all our current products on our website.

If you’re struggling to find a particular product, email us or call 0800 18 19 19. 


Sure can! Flick us an email or call 0800 18 19 19 and we’ll issue you with a quote or pro- forma invoice. 


 

We accept Visa or MasterCard as credit card payment through our website. But, we can also accept cash, cheque or bank transfer by arrangement.

For businesses, we can also offer credit, with account payment required by the 20th of the following month. If you’d like to apply for an account download a credit application form. 


Flick us an email or give us a bell on 0800 18 19 19 and we’ll do our best to find it for you. We’ll then get in touch regarding the availability and price of the item. 


 

There are a whole heap of products available to the general public, but there are some restricted items. For example, things like pharmaceutical are only available to registered medical practitioners.

Note: The restricted items we carry are flagged as 'restricted' when you view them on our website. 


Shipping is free for orders that are within Aotearoa and over $150. Check out info on our shipping and delivery page for info on shipping fees under this price. 


At the moment, we can only deliver to New Zealand addresses. However, we do have plans for international delivery in the future. So, watch this space. 


 

We do our best to make sure your package is safely delivered to your doorstep quickly and efficiently.

For North Island addresses, it shouldn’t take more than 1-3 working days. For South Island addresses, it’ll be delivered within 2-4 working days.

But, it may take a little bit longer to get to you if:

  • One or more of your items is out of stock

  • Our suppliers are out of stock

  • We are waiting on an overseas delivery 

  • The item is indented

If this is the case for your order, we’ll be in touch and let you know how long it’s likely to take. 


 

An indented item is a product that we offer for sale but do not hold in stock. When you order an indented item from us, we’ll order it directly from our supplier.

Note: Please choose carefully when ordering indented items. The majority of our indented items cannot be returned for credit, or if a credit is able to be issued then a restocking fee will apply. 


 

We do our best to make sure you’ve got your package with a quick and easy process. You can follow your order by clicking on the tracking ticket which is included on your invoice. This way, you can watch its journey from our warehouse to your front door.

It’s unlikely that your order won’t reach you, but if it does happen, please email us or give us a bell on 0800 18 19 19 and we’ll do our best to sort it out. 


In the unlikely event that your order arrives damaged, flick us an email or call 0800 18 19 19 and we’ll work with you to find a solution. 


 

Please email us or call us on 0800 18 19 19 if you’d like to cancel your order.

But please note that we can’t cancel your order if it’s an indented, perishable, altered to your requirements, or shrink wrapped item. For full information regarding cancellations please refer to our terms and conditions. 


 

If, for whatever reason, you’re not happy with what you’ve received and you’d like to return an item, flick us an email or call us on 0800 18 19 19.

You can also check out our returns page for more info on this. 


 

This depends on the reason behind the return. We do our best to make sure everything’s fair, so we decide on this case-by-case.

Email us or call 0800 18 19 19 to discuss this further, or refer to our terms and conditions for more information. 


Your details are safe and sound with us. We won’t share any of your personal details with third parties. Check out our privacy policy for more info on this. 


Sure are! We don’t store any credit card info unless you’ve specifically requested you’d like us to do so. 


We’re always open to hear out your complaints so that we can improve on our service. If you have a complaint please email us or call 0800 18 19 19. 


Need help or answers?

If you need help finding the right product, some technical advice, or anything at all our support team is available 8am-4pm Monday to Friday.